Customer Billing Coordinator (Utilities & Solid Waste)
Martin County BOCC
Location: Utilities 3473 SE Willoughby Blvd., Stuart, FL 34994
Work Schedule: Monday-Friday {hours will vary based on business needs}
Rate of Pay: $20.25/hour
Must be able to pass criminal background, drug testing and MVR history check.
This position is recruited and staffed with reSOURCE Government Services, not Martin County Government BoCC
Job Summary
The primary responsibility of this position is assisting with all aspects of our automated meter reading function, compiling utility billing data for monthly billing, and operational reports work involving in the billing section within the customer service department of the Utilities and Solid Waste Department. Employees in this classification are responsible for monitoring the efficiency and accuracy of billing procedures, and the maintenance of utility accounts and related records and reports. Position reports to the Billing Supervisor.
ESSENTIAL JOB FUNCTIONS
(Note: The listed duties are illustrative only and are not intended to describe each and every function which may be performed in the job class. The omission of specific statements does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to the position.)
• Create and close service orders of unusual reads.
• Create, calculate and apply customer adjustments.
• Assist calculations of bills ensuring they are ready to be processed in a timely manner.
• Assists in verification and/or correcting of customer account data.
• Assist, create and update new premises.
• Assist with all functions necessary for delinquent accounts.
• Assists and process credit balance refunding.
• Create and close service orders for field operation workers (Move In's, Close S/o's, Replace Meters, Leaks, etc.)
• Handle all Meter Replacements in the system for AMR project (3,000 meters yearly).
• Assists and process back bills for failing meters.
• Performs work related to this job description as required.
KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge of office practices and procedures to include: business English, commercial arithmetic, application of basic bookkeeping and accounting principles relating to account receivable functions.
• Knowledge of personal computer software and hardware, printers, and of the utility billing system.
• Skill in the operation of a calculator, computer, multi-line telephone system, speed printers, mail opener and hand-held computers.
• Skill in researching, compiling and summarizing a variety of information and statistical data and materials. Skill in establishing and maintaining files and record keeping systems.
• Must be able to function accurately in a fast paced, pressure-oriented atmosphere and handle customer telephone inquiries to include resolution.
• Ability to understand and execute oral and written instructions and to explain interpretations of ordinances, rules and regulations to the general public.
• Ability to use Microsoft Excel to perform various analyses and manual billings. Ability to make arithmetical calculations rapidly and accurately.
• Ability to maintain supporting records, assemble and organize data in an automated data processing environment.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Acceptable eyesight (with or without correction)
Acceptable hearing (with or without correction)
Ability to sit for long periods of time.
Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier, and other related office equipment as necessary.
Occasional lifting/ light physical work.
Very frequent speaking.
Constant sitting, hearing, seeing, repetitive hand motion, hand/wrist motion, finger use.
QUALIFICATIONS:
Graduation from High School or possession of an acceptable equivalency diploma and one (1) year of progressively responsible data processing work involving account billing.
Must possess a valid Florida Driver's License
CERTIFICATES, LICENSES, REGISTRATIONS:
Valid Florida Driver’s License
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Work is performed primarily indoors.
Constantly working with others, inside, and with adequate lighting.
Florida Retirement System (FRS) Employment Disclosure Requirement
All candidates are required to respond to the following questions during the hiring process. Responses must be documented and retained as part of the recruitment record:
Failure to provide complete and accurate information may impact employment eligibility.